Review the environment
Identify the systems, recurring needs and responsibilities already covered by your team.
TECHNICAL SUPPORT & MAINTENANCE
Support & Maintenance
Supplement your IT team, protect your investment and keep your infrastructure operating effectively.
Planning grounded in your business requirements
Representative photography
KEEP YOUR TECHNOLOGY IN FOCUS
Support that starts with your environment.
Every IT estate has its own mix of devices, applications and responsibilities. Useful support begins with knowing what is in place and who depends on it.
NGT can supplement your internal team with technical assistance and maintenance for networks, wireless, communications, surveillance and business IT systems. Coverage, escalation and service arrangements are defined in the agreed scope.
- Review systems and support priorities
- Define responsibilities and escalation paths
- Plan maintenance around your operations
HOW THE ENGAGEMENT WORKS
A defined scope for ongoing support.
Define the support scope
Agree the systems included, communication paths and maintenance requirements.
Coordinate ongoing assistance
Organize technical assistance and planned work under the agreed service arrangements.
Areas of focus
Voice and unified communications; Wireless infrastructure; Wide area networks; Surveillance and business IT systems.
Useful details to share
- Your current systems and internal responsibilities
- The project or operational issue to address
- Sites, target dates and delivery constraints